Responsible Gambling Policy
At FoggyStar we take responsible gambling seriously. We want players to enjoy their time with us while keeping play safe and under control. This page explains the protections we offer, the tools you can use to manage activity, and where to find help if gambling becomes a problem.
Our player protection principles
We focus on prevention, clear information, and practical controls. We expect all players to gamble within their means, and we make tools available to help you set limits, take breaks, or close your account if needed. Staff are trained to respond to signs of problem gambling and to act quickly when you ask for support.
Activity-control tools
You can manage your account activity at any time from your profile settings or by contacting support. Tools include:
- Deposit limits - set daily, weekly, or monthly caps
- Loss limits - cap net losses over set periods
- Time limits - session reminders and maximum session lengths
- Account breaks - temporary cooling-off periods from 24 hours up to several months
- Self-exclusion - temporary or permanent account closure
Deposit limits
Deposit limits let you control how much you can add to your account. You can set a daily, weekly, or monthly limit and change it downwards immediately. Increases typically take 24 hours to become active to avoid impulsive changes.
Loss limits
Loss limits help you manage how much you can lose over a chosen period. These limits apply automatically to your account once set and can be adjusted downward instantly. We recommend combining loss limits with deposit limits for the best control.
Time limits and account breaks
Session reminders and time limits help you monitor how long you play. Use account breaks to take a planned pause from activity - short breaks are useful for cooling off, while longer breaks help if you need time away from gambling.
Self-exclusion
If you decide you need a longer break, self-exclusion closes your account for a set period or permanently. To request self-exclusion, go to your account settings or contact our team at [email protected]. During self-exclusion we restrict access to the account and related marketing communications where possible.
Signs of problematic behaviour
Watch for warning signs and act early. Common indicators include:
- Chasing losses or increasing stakes after losing
- Neglecting work, family, or other commitments
- Spending more time or money than intended
- Borrowing or selling items to fund play
- Feeling anxious or upset about gambling
Tips for maintaining control
- Set realistic deposit and loss limits before you play
- Use session reminders and take regular breaks
- Keep gambling as a form of entertainment, not income
- Don’t gamble when stressed, tired, or under the influence
- Discuss concerns with friends, family, or support services
Professional help and support organisations
If gambling is causing harm, seek professional support. In Canada contact your provincial gambling helpline or local health services for advice and counselling. International resources include Gambling Therapy and Gamblers Anonymous. For urgent help, contact local emergency services or your primary health provider.